Frequently asked questions
If it is not here, email support@redmoonsoftware.com and a person will answer.
Getting started
▸How do I create a QR code?
Open the Create tab, choose a type (URL, Wi-Fi, vCard and more), enter your details and save. Or paste anything and QR Studio detects the type.
▸Do I need an account?
Not to try it. Guests can make 3 codes. Signing in (Apple, Google or email) unlocks unlimited static codes and syncs them across your devices.
▸Does it work on iPad?
Yes, with a layout made for the larger screen.
Static and dynamic codes
▸What is the difference?
A static code holds the data itself and can never be changed. A dynamic code holds a short link to our redirector, so you can change the destination later and see scan statistics. See the full explainer under Learn.
▸Do static codes expire?
Never. There is nothing to expire; the data is in the squares.
▸What happens to dynamic codes if I stop paying?
Printed dynamic codes keep redirecting to their last destination; we do not switch them off when a plan ends. Changing a destination or making new dynamic codes needs Pro again. You can also duplicate any code as a static one at any time.
▸Why is my analytics screen empty?
Analytics only fill in for dynamic codes after they are scanned through the QR Studio redirector. A brand-new or static code shows nothing until then.
Design and export
▸Will my logo stop the code scanning?
Not if the scannability check passes. It raises error correction to H when you add a logo and warns if the logo covers too much.
▸What can I export?
PNG on every plan. SVG and print-ready PDF with bleed and crop marks on Pro.
▸How does the AI design work?
Describe the look ("warm, earthy, for a bakery, with our logo"), get a few variants, ask for changes. Every variant is checked for scannability. 150 requests a month on Pro.
Billing and account
▸How do I restore a purchase?
Settings, then Restore Purchases. Purchases are tied to your Apple ID.
▸How do I cancel?
In your iPhone Settings under Subscriptions. Apple handles billing.
▸How do I delete my account?
Settings, then Delete Account. Everything is removed within 30 days. You can also use the data deletion page on this site.
Privacy and safety
▸What do you collect when I scan?
Nothing. Scanning happens on the device and the result is shown to you. The destination URL is displayed before it opens.
▸What do dynamic-code analytics record?
Time, country and device family of each scan. Never the raw IP address; uniqueness uses a one-way hash.
▸Are there ads?
No, on any plan, ever.
Make yours in QR Studio
Unlimited static codes free, no ads, no watermark. AI design, dynamic codes and print-ready export when you need them.
Download on the App Store